Proof of Rabies vaccination required for all services.
Driveways and sidewalks must be cleared and accessible.
Grooming services are available by appointment only. Our client list is very full. Because of this, our clients are on recurring schedules, set up for 6 months at a time (April - September & October - March). This is to ensure everyone is getting groomed when they need it.
We do require that someone is home with the dog for the first grooming session. After that, you may make arrangements for us to enter your home (by code, key, or neighbor) to retrieve your dog for grooming when you are not home. We ask that your dog be left in a confined area (kennel, mud room, etc) for easy pickup. Payment may be left in an agreed upon place.
There may be times when weather makes it unsafe for us to travel to your home. In that event, we will contact you as soon as possible to let you know of the change and to reschedule your grooming session. Your understanding in this is greatly appreciated.
We have an arrival window that is 30 minutes before to 30 minutes after your scheduled appointment. (Example: Appointment – 1:00 PM, Arrival Window – 12:30 PM-1:30 PM)
OUTSIDE OF ARRIVAL WINDOW
Weather conditions or Road Construction may cause us to run late or need to reschedule your appointment. If we will be outside our Normal Arrival Window, we will call to ensure the appointment will still work for you.
Please call at least 24 hours in advance if you are unable to make your appointment. Less than 24 hours’ notice may result in a cancellation fee.
RETURNED CHECKS POLICY
There will be a $25 fee for all returned checks.